Madrid
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Account Manager
Description
We want someone who figures things out, takes ownership, puts the client first, and makes the people around them better. We are not looking for someone who ticks every box. If that sounds like you, keep reading.
Who we are:
OPINATOR is a global leader in Customer Experience Management and Voice of the Customer solutions. We help businesses improve three of the hardest things to get right in CX: Engagement, Understanding, and Action. We drive Engagement with highly visual micro-experiences that replace static surveys with dynamic conversational interactions. We build Understanding by turning signals from every channel into clear insight. We enable Action by triggering the right response and turning every interaction into immediate, personalized action.
Our clients operate across Europe, the US, Mexico, and Latin America. We are a team of passionate people who move fast, share context and take responsibility for outcomes, not just activities. We work hybrid because it works for us. We are building something that matters and we want people who feel that.
What you will do:
You will own a portfolio of existing accounts and build new opportunities within them. You will make sure every account in your portfolio grows, renews and becomes a reference. You are the person clients trust: the one who understands their business and brings them the right solution before they ask for it.
1. Account management & client relationships: Build strong, lasting relationships with existing clients, going beyond support to become a genuine business partner. Anticipate their needs before they surface as problems, coordinate with Presales, CS and Product to deliver the right solution at the right moment, and own the outcome.
2. Account expansion & revenue growth: Identify cross-sell and upsell opportunities driven by client needs, not quota calendars. Manage renewals proactively and keep an accurate pipeline for forecasting. No surprises in the numbers.
3. Market intelligence & internal contribution: Stay sharp on industry trends and competitor moves, bring that intelligence back to the team in an actionable way, and represent the company with integrity in every client interaction.
What’s in it for you?
- Competitive salary and benefits package recognizing your expertise and achievements.
- The opportunity to grow your career in a high-growth company leading the digital transformation of CX.
- A collaborative work environment where your ideas and contributions matter.
- Flexible work options including teleworking.
Minimum requirements
The baseline requirements:
- Minimum 3 years of B2B SaaS account management: retention and growth results, not just exposure.
- Fluent Spanish and English (C1+). Portuguese is a genuine advantage.
- Experience managing renewals and upsell/cross-sell in complex accounts.
- Comfortable in a fast-paced environment.
What we are looking for, beyond the CV:
- You solve before you escalate. When something goes wrong, you already have a proposed solution before you pick up the phone.
- You stay calm when priorities shift.
- You think about the client's outcome, not just the sale. Trust is built by genuinely caring about what happens inside their business.
- You share information without being asked. Your colleagues are never surprised by what is happening in your accounts.
- You help people outside your team without keeping score. That collaboration has to go both ways.
- You are honest, even when it is uncomfortable. Candor is a feature here, not a flaw.
